Download Chapter 5
SUSTAINABLE RELATIONS WITH STAKEHOLDERS
Stakeholders are those who can have impacts on PVCFC’s activities or being impacted from PVCFC’s business and production activities. Accordingly, PVCFC’s stakeholders are defined as follows:
- Ensure capital efficiency and optimization;
- Ensure information disclosure in open and transparent manner and on schedule;
- Stabilize and improve corporate and stock values in stock exchange;
- Continuously improve corporate governance capacity;
- Pursue equal treatment, ensure benefits for shareholders and investors.
- Organize Annual or Extraordinary General Meeting of Shareholders as specified.
- Receive and exchange email, telephone, fax, etc.
- Organize annual meetings to summarize and report on the Company’s business and production activities for shareholders and investors.
- Information to be disclosed on the company’s website.
- Attend investors’ forums and seminars to share information and investment opportunities.
- Be aware of fully carrying out information disclosure related procedures of Ministry of Finance to ensure timely providing information to shareholders, investors, ensure transparency in business and production activities.
- Disclose important information capable of causing impacts on benefits and investment decisions of investors, help shareholders and investors closely follow up PVCFC’s operation situation.
- Information disclosure and exchange must ensure equality for all investors.
- Cooperation for mutual development.
- Promote responsible business and production conduct
- Face to face meeting and exchange.
- Build long-term co-operation relations by commitments included in co-operation agreements.
- Co-ordinate to implement and expand scopes of businesses in the entire value chain of fertilizer industry, mobilize resources for research and manufacturing of products and services toward orientation of “Comprehensive set of nutritional solutions for plants” with high value.
- Maintain principles of equality, integrity for mutual benefits in all business cooperation activities of PVCFC.
- Build a transparent co-operation mechanism without any deliberate action causing difficulties or for personal benefits which have impacts on the Company’s common activities.
- Pursue equal treatment between local and foreign partners
- Ensure product information transparency;
- Diversified product portfolios with multiple prices.
- Continuously improve service quality and sales process
- Increase customer interactions and engage in active listening.
- Co-ordinate with team of leading experts through specialized programs, talks and dialogues with farmers on television.
- Organize training sessions for farmers on methods of fertilizer application.
- Connect and recognize performances of farmers through meaningful programs such as promotion programs (gift-giving, material gifts or products), giving gifts such as coats, helmets, fertilizer bowl, etc. for farmers nationwide and foreign markets.
- Establish toll-free number to receive direct information and feedback from farmers.
- Consider customer trust and satisfaction as a measure of product quality and value, brand prestige in the market.
- Ensure supply of high-quality product, international advanced and environmentally friendly technologies with reasonable price suitable for various types of soil and plants to help farmers save costs and increase product-use efficiency
- Continuously apply advanced technologies in new products to improve farming productivity with reasonable price
- Proactively protect customers from fake and poor-quality fertilizers, strengthen communications activities to help farmers identify original product from counterfeit one.
- Ensure product information transparency;
- Diversified product portfolios with multiple prices.
- Continuously improve service quality and sales process
- Increase customer interactions and engage in active listening.
- Exchange, negotiate and sign agency contracts, sales contracts with customers including distributors, agents, stores, domestic and foreign commercial customers to strengthen product consumption.
- Interact, exchange and collect customer data to meet their needs and desires through locally-based employees.
- Implement periodic customer service programs including visiting, giving gifts to customers on special events and occasions.
- Organize customer connection programs through tours and tourism activities.
- Organize exchanging activities for distribution agents.
- Receive and respond to customer complaints through telephone customer service.
- Consider customer trust and satisfaction as a measure of product quality and value, brand prestige in the market.
- Ensure supply of high-quality product, international advanced and environmentally friendly technologies with reasonable price suitable for various types of soil and plants to help farmers save costs and increase product-use efficiency
- Continuously apply advanced technologies in new products to improve farming productivity with reasonable price
- Proactively protect customers from fake and poor-quality fertilizers, strengthen communications activities to help farmers identify original product from counterfeit one.
- Pursue fair treatment between suppliers
- Co-operate for mutual development
- Promote sustainable growth;
- Strengthen direct meetings and exchanges with suppliers through information channels (email, tel...).
- Through mechanisms and regulations related to procurement, product and service consumption.
- Through bidding activities and criteria for supplier evaluation.
- Build interactive communication channels to improve product and service quality.
- Abandon on any abusive actions against the Company’s brand reputation to create unreasonable claims against suppliers, determine not to cooperate with units for enticing or paying commissions, gratuity or in-kind gifts to PVCFC’s employees.
- Supplier selection process is based on equality quality, technical capacity and working experience of suppliers in the past, etc.
- Implement environmental regulations to ensure fire safety and environmental health at fertilizer production plants;
- Promote economic growth, support to develop health and education facilities for localities
- Environmentally friendly products with advanced quality;
- Contribute to the local community where PVCFC is operating.
- Co-ordinate with local authorities;
- Disseminate and raise awareness of environmental safety;
- Promote bilateral exchanges through events.
- Promote business and production activities closely attached with environmental protection and social security.
- Implement social security programs annually in accordance with the Company’s plans such as building house of gratitude, schools, bridge, providing scholarship, standing in solidarity with farmers, etc.
- Organize activities to share and support the people with difficult circumstances caused by natural disaster, epidemics, etc.
- Maintain annual scholarships “For the Golden Harvests” to support poor and gifted students with high academic results.
- Provide funding for events and activities of related to agriculture, rural development, farmers, fertilizers, etc.
- Make contributions to the State Budget;
- Implement corporate social responsibilities;
- Implement and support the State’s policies;
- Strictly abide by the laws;
- Promote local economic development and fertilizer industry.
- Make reports in accordance with provisions of the laws in the whole business and production process such as: environmental protection, firefighting and prevention, announcement, declaration of selling price, fertilizer market stability, promotion, etc.
- Contribute opinions on documents, decisions, laws issued by State agencies.
- Co-ordinate with inspection teams of Ministries, Departments to solve related issues, overcome shortcomings and limitations (if any) upon request and recommendations of inspection teams.
- Co-ordinate with State management agencies to prevent counterfeit products and poor-quality products.
- Participate in organizations and associations such as Vietnam Fertilizer Association, Association of Oil and Gas young business
- Attend conferences, specialized seminars organized by Ministries, Departments.
- Strictly abide by regulations of the Laws on tax, environmental protection, labor safety, etc.
- Proactively co-ordinate with local authorities to in constructing workshops and construction stages on schedule, contributing to the State budget and creating jobs for local laborers.
- Propose appropriate adjustments on shortcomings of policies, regulations, support the Government and authorities at all levels to better perform management activities.
- Provide promptly, accurate and transparent information;
- Ensure transparency and publicity in information disclosure to mass media.
- Make contact and answer questions in media interviews (directly or indirectly).
- Prepare press releases, arrange press conferences to announce important updates.
- Keep important news and events up to date on the Company’s website;
- Create English-version content on the Company’s website to expand target audience, foreign customers who are interested in studying the Company’s operation, business and production strategies to expand investment opportunities.
- Build good relationships with media agencies and press in a legal and transparent manner.
- Messages and information provided to press in an accurate, complete, reliable and objective manner, make sure accurate information reaches media agencies.
- Provide information and recommendations of counterfeit/poor-quality fertilizers to the media for to timely inform farmers.
- Ensure stable income, remuneration policy and occupational safety;
- Ensure a civilized and fair working environment;
- Provide training courses to improve capacity and professional skills, promote self-development;
- Dedication and contributions to be recognized.
- Conduct annual surveys on working environment;
- Organize annual staff conference;
- Organize year-end meeting review;
- Organize training courses;
- Promote effective internal communications;
- Strengthen mechanisms for complaint handling;
- Issue and implement policies;
- Promote two-way information and consultation.
- Through collective labor agreements signed between the Company and laborers’ representatives.
- Establish trade unions, veterans’ association, youth unions, clubs for the development of women, etc.
- Collect opinions via email, survey reports, etc.
- Organize programs for selecting typical individuals and groups.
- Organize propagation activities on Safety-Health-Environment for employees, especially factory workers.
- The project of “Reinventing PVCFC Culture” reaches the maturity stage.
- Organize talks with participation of professional speakers to share experience and skills to employees.
- Design training plans, organize knowledge improvement programs for employees.
- Organize internal activities including culture, art, sports, tourism, etc.
- Propagate, motivate employees to participate in fund raising programs to support areas vulnerable to natural disasters, floods, poor people, families under preferential treatment policies, poor children, build house of gratitude, etc.