SUSTAINABLE DEVELOPMENT FRAMEWORK

Sustainable development framework
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PVCFC’S BUSINESS CONTEXT COMPLIANCE WITH ENVIRONMENTAL AND SOCIAL REGULATIONS STAKEHOLDERS ENGAGEMENT MATERIAL TOPICS STRATEGIC ORIENTATION FOR SUSTAINABLE DEVELOPMENT

STAKEHOLDERS ENGAGEMENT

PVCFC places a strong emphasis on building and developing cooperative relationships, sharing, and aligning interests with stakeholders. To achieve this, we actively seek to understand the aspirations and concerns of stakeholders through various interaction channels and methods. This approach allows us to identify and assess the priorities of stakeholders and develop plans to implement activities that meet their needs.

PROCESS OF IDENTIFYING AND ASSESSING STAKEHOLDER PRIORITIES

Identify Key Stakeholders: PVCFC identifies all stakeholders who can be individuals or organisations who has an interest that is affected or could be affected by the PVCFC’s activities. The stakeholders identified by PVCFC include:

  • Shareholders – Investors
  • Partners
  • Customers
  • Suppliers
  • Community and Society
  • Banks/Creditors
  • Government and State Agencies
  • Media
  • Employees

Gather Feedback from Stakeholders: PVCFC interacts with stakeholders through various methods such as surveys, interviews, periodic dialogues with employees; farmer and distributor workshops; and organizing annual or extraordinary shareholder meetings, either in-person or online via https://www.pvcfc.com.vn website with full contact information, including the headquarters address, representative office, and phone numbers, to collect feedback, concerns, and expectations. Additionally, the company has other applications such as the 2Nong mobile application (or website 2nong.vn) to provide market information, agricultural input prices, cultivation techniques, fertilizer application guidance, purchasing instructions, and customer care.

Prioritize Stakeholder Concerns: We analyze the input information collected from stakeholders to identify common themes, trends, and priorities. Then, we base our priority assessment on factors such as the importance of the issues, their impact on PVCFC and stakeholders, urgency, and feasibility, to determine the level of priority for stakeholder concerns.

Develop an Action Plan: After identifying priorities, we implement action plans to address the prioritized concerns. This involves clearly outlining specific objectives, strategies, and timelines to tackle stakeholder issues. Additionally, we assign responsibilities to relevant parties and allocate appropriate resources to ensure effective implementation.

Engage and Communicate About Actions: PVCFC transparently and regularly communicates the results of the prioritization process and action plans to stakeholders. This ensures alignment between the prioritized concerns of stakeholders and the organization’s objectives.

Monitor and Evaluate: PVCFC continuously monitors and evaluates the effectiveness of stakeholder engagement efforts as well as the progress made in addressing stakeholder priorities.

STAKEHOLDER PRIORITIZATION MATRIX

APPROACHES TO STAKEHOLDER ENGAGEMENT

SHAREHOLDERS INVESTORS

CONCERNS

  • Ensure effective use of investment capital;
  • Ensure information is public, transparent, and provided in a timely manner;
  • Stabilize and increase the value of the company and stock price on the stock exchange;
  • Continuously enhance corporate governance capacity;
  • Treat shareholders and investors equally, ensuring their rights and interests.

ENGAGEMENT APPROACH

  • Organize annual or extraordinary shareholder meetings as required by law.
  • Receive inquiries via email, fax, or directly at phone number: 0290 3819 000, website: pvcfc.com.vn, investor relations section: https://www.pvcfc.com.vn/quan-he-dau-tu.
  • Conduct annual investor conferences to report the company’s production and business situation to shareholders and investors.
  • Disclose information on the company’s website: www.pvcfc.com.vn.
  • Participate in investor forums and workshops to share information and investment opportunities.

PVCFC ACTIONS

  • Fully comply with information disclosure procedures as regulated by the Ministry of Finance to ensure timely information provision for shareholders and investors, promoting transparency in business operations.
  • Information exchange and disclosure must be fair, ensuring equal investment opportunities for all investors.
  • The company successfully held the 2023 Annual General Meeting of Shareholders on June 12, 2023.
  • The meeting was attended by shareholders and individuals authorized to represent 80.71% of the total voting shares.
  • The company successfully organized an Extraordinary General Meeting on January 10, 2024.

PARTNERS

CONCERNS

  • Collaborate for mutual development;
  • Conduct business operations responsibly.

ENGAGEMENT APPROACH

  • Direct meetings and exchanges;
  • Agreements outlined in the cooperation contract between both parties.

PVCFC ACTIONS

  • Doing business on the principles of fair business, integrity, and mutual benefit in all cooperative activities with PVCFC.
  • Ensure fair treatment among partners both domestically and internationally.
  • In 2023, PVCFC signed a cooperation program and became a strategic partner for distributing high-quality DAP products from Hong Lan Van Thien Hoa Van Nam Co., Ltd.
  • In 2023, to increase fertilizer exports to the Cambodian market, on June 12, 2023, PVCFC officially signed a strategic cooperation agreement with Yetak Group (Cambodia).

SUPPLIERS

CONCERNS

  • Fair treatment among suppliers
  • Collaborate for mutual development
  • Sustainable growth
  • Supplier rights, including timely and guaranteed payments.

ENGAGEMENT APPROACH

  • Direct meetings and exchanges through communication channels (email, phone, etc.)
  • Via regulations and guidelines related to procurement and consumption activities
  • Through bidding processes and assessing supplier criteria
  • Establishing a feedback interaction channel between both parties to improve product and service quality.

PVCFC ACTIONS

  • No abuse the company’s brand reputation to pressure suppliers or make unreasonable demands, and do not cooperate with entities engaging in solicitation or offering commissions, kickbacks, gifts, or other incentives to PVCFC employees.
  • Select suppliers fairly based on quality profiles, technical capabilities, experience, etc.
  • Camau Fertilizer cooperates with suppliers through regulations and processes related to the procurement of goods/services as outlined in Decision No. 1807/QĐ-PVCFC dated August 13, 2021, regarding the promulgation of PVCFC’s procurement regulations; and Decision No. 2229/QĐ-PVCFC dated October 14, 2021, regarding the promulgation of PVCFC’s procurement processes.
  • PVCFC respects the legitimate and reasonable rights of suppliers. We have policies in place to ensure timely payments to suppliers, which include: (i) all contracts specify payment terms and conditions; (ii) an internal process is established to ensure that payment requests meeting the requirements will be processed within 15 days.
  • The company has a contact channel available on the website under the “Contact” section: https://www.pvcfc. com.vn/lien-he.

FARMERS

CONCERNS

  • Ensure product quality and transparency of information.
  • Maintain a diverse product catalog in terms of variety and pricing.
  • Continuously improve service quality and sales processes.
  • Increase interactivity and listen to customer needs.

ENGAGEMENT APPROACH

  • Organize specialized programs, seminars, and dialogues with farmers through television
  • Organize training sessions and workshops for farmers on techniques and fertilizer usage
  • Organize meaningful programs such as promotions and gift giving for farmers
  • Establish a toll-free hotline to receive direct feedback from farmers

PVCFC ACTIONS

  • Measure product quality and brand reputation in the market based on customer trust and satisfaction.
  • Ensure the supply of high-quality products with advanced global technology at reasonable prices, suitable for various soil types and crops, environmentally friendly, helping farmers reduce costs and increase efficiency.
  • Continuously apply advanced global technology to new products, enabling farmers to achieve high farming efficiency with reasonable cost savings.
  • Actively participate in protecting customers against counterfeit and low-quality fertilizers, widely communicating methods to differentiate genuine products from counterfeits.
  • Organize specialized programs, seminars, and discussions with farmers via television, such as the program “Elevating Vietnamese Agricultural Products” in partnership with media, and Livestream “Golden Season Victory.”
  • Camau Fertilizer has organized 17 episodes (13 live broadcasts and 4 pre-recorded) of the Camau Fertilizer Nutrition Solutions Program (PVCFC fanpage), consulting on creating technical presentation content and participating in filming; recorded 6 reports for the “Elevating Vietnamese Agricultural Products” program (in cooperation with VTV9); filmed 6 model points for the “Golden Season Tips” program; and collaborated on 6 programs related to key crops (rice, jackfruit, dragon fruit, coffee, durian) from livestream sessions introducing Camau fertilizer products and nutritional solutions (PVCFC fanpage)...
  • Organize meaningful programs such as promotions and gifts for farmers from the “Golden Season Victory” program and Flash Sale programs.
  • Establish a free telephone hotline: 1800 888 606 and a fanpage, website to collect direct feedback from farmers.
  • Sign agency contracts and purchase agreements with partners nationwide and in Cambodia.
  • Interact, communicate, and gather customer information about needs and wishes.
  • Implement customer care programs and engagement activities, such as visits, gift-giving, and tours.
  • Connect and engage distribution agents through customer conferences and visits to agents and customers (Level 1, Level 2...).

DISTRIBUTOR AND AGENT

CONCERNS

  • Ensure product quality and transparency of information.
  • Maintain a diverse product catalog in terms of variety and pricing.
  • Continuously improve service quality and sales processes.
  • Increase interactivity and listen to customer needs.

ENGAGEMENT APPROACH

  • Sign agency contracts and sales agreements.
  • Interact, communicate, and gather customer information about needs and preferences.
  • Implement customer care programs and engagement activities, such as visits, gift-giving, and tours.
  • Connect and engage distribution agents.
  • Establish a telephone hotline system.

PVCFC ACTIONS

  • Measure product quality and brand reputation in the market based on customer trust and satisfaction.
  • Ensure the supply of high-quality products with advanced global technology at reasonable prices, suitable for various soil types and crops, environmentally friendly, helping farmers reduce costs and increase efficiency.
  • Continuously apply advanced global technology to new products, enabling farmers to achieve high farming efficiency with reasonable cost savings.
  • Actively participate in protecting customers against counterfeit and low-quality fertilizers, widely communicating methods to differentiate genuine products from counterfeits.
  • Organize specialized programs, seminars, and discussions with farmers via television, such as the program “Elevating Vietnamese Agricultural Products” in partnership with media, and Livestream “Golden Season Victory.”
  • Camau Fertilizer has organized 17 episodes (13 live broadcasts and 4 pre-recorded) of the Camau Fertilizer Nutrition Solutions Program (PVCFC fanpage), consulting on creating technical presentation content and participating in filming; recorded 6 reports for the “Elevating Vietnamese Agricultural Products” program (in cooperation with VTV9); filmed 6 model points for the “Golden Season Tips” program; and collaborated on 6 programs related to key crops (rice, jackfruit, dragon fruit, coffee, durian) from livestream sessions introducing Camau fertilizer products and nutritional solutions (PVCFC fanpage)...
  • Organize meaningful programs such as promotions and gifts for farmers from the “Golden Season Victory” program and Flash Sale programs.
  • Establish a free telephone hotline: 1800 888 606 and a fanpage, website to collect direct feedback from farmers.
  • Sign agency contracts and purchase agreements with partners nationwide and in Cambodia.
  • Interact, communicate, and gather customer information about needs and wishes.
  • Implement customer care programs and engagement activities, such as visits, gift-giving, and tours.
  • Connect and engage distribution agents through customer conferences and visits to agents and customers (Level 1, Level 2...).

COMMUNITY AND SOCIETY

CONCERNS

  • Follow regulations on environmental safety and fire prevention at fertilizer production plants.
  • Offer advanced, environmentally friendly products.
  • Contribute to the development of the localities where PVCFC operates

ENGAGEMENT APPROACH

  • Collaborate with local authorities.
  • Promote and raise awareness about environmental safety and security.
  • Engage in bilateral exchanges through events.

PVCFC ACTIONS

  • Conduct business operations linked to environmental protection and social responsibility: The company has implemented 180 demonstration models for Ca Mau NPK, 8 models for NPK PolyS, 20 models for N46.TRUE on rice, and 20 models for N46.C+ for rice-growing areas, helping farmers reduce production costs and increase crop yields.
  • Run annual social welfare programs: In 2023, the company allocated approximately 80 billion VND to collaborate with local governments, departments, and agencies nationwide to implement scholarships, build schools, roads, and electricity.
  • Sponsor events and activities of related agencies in agriculture, rural areas, farmers, and fertilizers.
  • To ensure that wastewater quality does not impact the surrounding environment, the company conducts environmental monitoring four times a year, in compliance with Environmental Permit No. 405/GPMT-BTNMT issued by the Ministry of Natural Resources and Environment on December 30, 2022.
  • In 2023, 99.86% of data from wastewater monitoring, cooling water discharge monitoring, and particulate emissions monitoring showed no parameters exceeding permitted limits, with 96.975% of ammonia stack emission data also within limits, transmitted to the Ca Mau Department of Natural Resources and Environment (excluding days when the plant was stopped for maintenance or due to internet issues).

GOVERNMENT AND STATE AGENCIES

CONCERNS

  • Contribute to the State Budget.
  • Fulfill corporate social responsibility.
  • Implement and support government policies.
  • Uphold regulations.
  • Develop the local economy and industry.

ENGAGEMENT APPROACH

  • Submit reports as required by law during business operations.
  • Provide feedback on documents, decisions, and laws issued by government agencies.
  • Cooperate with inspection teams from various ministries and agencies to address related issues and rectify any shortcomings (if any) as recommended.
  • Work with state management agencies to combat counterfeit, imitation, and low-quality goods.
  • Participate in organizations and associations such as the Vietnam Fertilizer Association and the Young Oil and Gas Enterprises Association.
  • Attend industry conferences and seminars organized by ministries and agencies.

PVCFC ACTIONS

  • Strictly comply with legal regulations regarding taxes, environmental protection, and workplace safety
  • Actively collaborate with local authorities in building facilities, completing phases on schedule, contributing to the state budget, and providing jobs for local labor.
  • Make suggestions for appropriate adjustments to policies and regulations that face challenges in implementation, helping the government and local authorities improve management.

MEDIA AND COMMUNICATION

CONCERNS

  • Transparent, Accurate, Timely Information

ENGAGEMENT APPROACH

  • Publicly disclose information clearly and transparently to the media.
  • Meet with and respond to media interview requests (both directly and indirectly).
  • Issue press releases and organize press conferences for important events.
  • Regularly update news and significant events on the company’s website.
  • Complete the English content on the website: www.pvcfc.com.vn

PVCFC ACTIONS

  • Foster positive relationships with media agencies based on principles of transparency and legality.
  • Ensure the messages and information provided are accurate, clear, complete, and objective, helping the media report accurately on the company’s activities:  https://vnexpress.net/pvcfc-nang-cong-suat-san-xuat-ure-len-116-4599055. html , https://dttc.sggp.org.vn/pvcfc-sap-dua-san-pham-vao-thi-truong-kho-tinh-nhat-the-gioi-post111895.html,...
  • Offer information and warnings about counterfeit or low-quality fertilizers to ensure timely reporting to farmers: Tips for distinguishing genuine products from counterfeit/low-quality ones on social media (Facebook), https://danviet.vn/, https://danviet.vn/tieu-dung-thong-minhphan-bon-ca-mau-la-lua-chon-hang-dau-20231105152101853.htm,...

EMPLOYEES

CONCERNS

  • Guarantee a stable income, welfare benefits, and safe working conditions.
  • Provide a professional working environment without discrimination.
  • Offer training to enhance skills and professional development opportunities.
  • Recognize contributions and dedication.

ENGAGEMENT APPROACH

  • Annual workplace survey.
  • Annual employee town hall meeting
  • Summary meetings.
  • Organize training programs.
  • Ensure effective internal communication.
  • Establish direct feedback mechanisms for complaints.
  • Enact and enforce relevant policies.
  • Facilitate two-way consultation.

PVCFC ACTIONS

  • Issue a collective labor agreement.
  • Establish unions and associations, including veterans and youth organizations.
  • Gather employee input via email and surveys.
  • Organize recognition programs for outstanding individuals and teams.
  • Promote safety, health, and environmental advocacy.
  • Develop the “Reviving PVCFC Culture” project.
  • Create plans for training and specialist talks.
  • Facilitate internal cultural, artistic, sports, and travel activities.
  • Encourage employee involvement in community service and charity projects.
  • Use Workplace for internal communication and engagement.

CREDITORS

CONCERNS

  • The ability to pay off outstanding debts.
  • Financial indicators are in good condition to maintain solvency.
  • The company’s prospects for the future.
  • Measures to manage and mitigate potential risks.
  • Compliance with commitments and terms in contracts.
  • Ensuring the company fulfills agreed obligations.
  • Providing information in a timely, accurate, and transparent manner.

ENGAGEMENT APPROACH

  • Organizing regular meetings with key creditors to update them on the situation, share information, and seek their opinions.
  • Sending financial reports, business results, and related information regarding the company’s status.
  • Organizing meetings and events to enhance interaction and engagement.

PVCFC ACTIONS

  • The financial management regulations of PVCFC commit to ensure legitimate rights of the creditors including on-time repayment of outstanding debts.
  • Proactively communicating and explaining the operational situation and business plans.
  • Maintaining regular contact and providing information about production and business plans.
  • Developing long-term cooperation plans and sharing risks.
  • Publicly disclosing financial and operational information transparently and regularly.
  • The Board of Directors of PVCFC adopted Resolution No. 2407/NQ-PVCFC on August 7, 2024, outlining measures to safeguard creditors’ rights, which PVCFC will apply depending on circumstances and specific negotiations with creditors. Specifically:
  • Using collateral assets belonging to PVCFC to secure debts.
  • Providing guarantees as agreed with creditors.
  • Agreeing with creditors to maintain and meet certain financial ratios such as debt/equity ratio, interest coverage ratio, current ratio, etc.
  • Arranging with creditors with any other debt covenants to ensure that assets funded by creditors are protected, such as purchasing insurance and maintaining assets.
  • Providing regular reports on the implementation of guarantee terms as well as disclosing information about measures ensuring the creditors’ rights are upheld.
GENERAL INFORMATION ABOUT PVCFC SUSTAINABLE DEVELOPMENT FRAMEWORK GOVERNANCE - THE FOUNDATION FOR CREATING SUSTAINABLE VALUE BUILDING A MORE PROSPEROUS LIFE CREATING A SUSTAINABLE GREEN ENVIRONMENT THE SUSTAINABILITY REPORT

PETROVIETNAM CA MAU FERTILIZER JOINT STOCK COMPANY

Block d, industrial zone ward 1, ngo quyen street, ward 1, ca mau city, ca mau province
Hotline: 0290.3819000
Tel: 0290.3590501
Email: info@pvcfc.com.vn
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